Return and Refund Policy

At Bella Adventurer, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied with your order, please review our Refund and Return Policy below.

1. Return Policy

We accept returns for items that meet the following conditions:

• Returns must be made within 14 days from the date of delivery.
• The item must be unused, in its original condition, and with all original packaging intact.
• To initiate a return, please contact our customer support team at [email protected] within 14 days of receiving your order.

Non-returnable items:

• Items that have been used or damaged after delivery.
• Items that are personalized or custom-made.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund as follows:

• For cash-on-delivery purchases, a refund will be issued via cash.
• Refunds are processed within 10-14 business days after the return is received.
• Shipping fees are non-refundable. Customers are responsible for the return shipping costs.

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately within 7 days of delivery. We will arrange for a replacement or issue a full refund, depending on your preference and availability of stock.

• Required documentation: To process your claim, please provide photographs of the damaged or defective item and packaging.

4. Exchange Policy

We do not offer direct exchanges. If you would like to exchange an item, you must return the original item for a refund and place a new order for the replacement item.

5. How to Return an Item

To return an item, please follow these steps:

1. Contact our customer support team at [email protected] to request a return authorization.
2. Ensure the item is in original condition with packaging intact.
3. Ship the item back using a trackable shipping service to the address provided by our customer support team.

6. Late or Missing Refunds

If you haven’t received your refund within the stated processing time, please:

1. Check your bank account or payment method again.
2. Contact your bank or financial institution to inquire about the refund.
3. If you have done all of this and still have not received your refund, please contact us at [email protected].
   
    

7. Cancellations

As we only process orders upon delivery, cancellation of an order is only possible before the item is dispatched. If you wish to cancel your order, please contact our customer service immediately.

8. Contact Information

If you have any questions or need assistance with your return or refund, please contact our customer support team at [email protected].